Lalic Derien is a premium footwear brand focused on contemporary design and craftsmanship, with products distributed through its own Shopify e-commerce and external marketplaces such as Amazon and department stores.
Project duration:
1 week
My role:
UX Researcher
Tools used:
Google Analytics, Google Page Speed Insights, WCAG Guidelines, WAVE, Google Tag Manager
While the brand has a strong visual identity and product appeal, its digital experience did not fully reflect its premium positioning nor support user confidence and conversion across channels.
This project focused on a UX/UI audit and optimization strategy to elevate the brand’s digital presence, improve usability, and align the online experience with the quality of the product.
The project followed a data-driven UX/UI audit approach, combining qualitative and heuristic analysis of navigation, content hierarchy, product discovery, and conversion flows. E-commerce usability analysis focused on catalog exploration, product pages, and checkout confidence. Benchmarking best practices for premium e-commerce experiences in fashion and retail.
Navigation needed restructuring to guide users more intuitively and surface essential brand and service information.
Premium perception required reinforcement, especially in the first fold of the home and catalog views.
Conversion confidence was limited due to missing trust signals, unclear CTAs, and lack of product detail.
Product discovery was constrained by minimal filtering and sorting options.
Post-purchase experience was underutilized, missing opportunities for loyalty, reviews, and retention.
Based on these insights, recommendations focused on:
Redefining information architecture and footer navigation.
Standardizing language, tone, and visual components through a unified style guide.
Enhancing product cards and product pages with clearer hierarchy, animations, and trust elements.
Improving content structure for scalability and SEO alignment.
Reorganized navigation and footer, including About, FAQs, Contact, Blog, and Sales Channels.
Category components to improve catalog exploration without overloading the main menu.
Advanced filters and sorting options (price, size, color, material, collection, best sellers).
Enhanced product pages with materials, care instructions, shipping, payments, returns, size guides, and security badges.
Conversion-focused badges (low stock, last units, free shipping, favorites).
Visual refinements such as smoother image transitions and refined CTA hierarchy.
Social proof integration via Instafeed or social widgets to reinforce trust.
Post-purchase communication flows, including confirmation, tracking, and review requests.
Loyalty and referral program concepts connected across digital and marketplace purchases.
Amazon Store and A+ content alignment to ensure consistency across all sales channels.
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